Return Policy

Effective Date: 07/01/2025


No Returns Policy

Williams Gate Works operates under a no returns policy. All sales are final upon delivery and acceptance of the products.


Why We Don't Accept Returns

As specialists in custom gate fabrication and metalwork, virtually all of our products are:

  • Custom designed and fabricated to your specific measurements and requirements
  • Cut and manufactured to order based on your project specifications
  • Made-to-measure for your unique installation needs

Due to the custom nature of our work, returned items cannot be resold to other customers, making a traditional return policy impractical for our business model.


What We Do Guarantee


Quality Assurance

  • All products are manufactured to industry standards using quality materials
  • Each order is carefully reviewed and double-checked before fabrication begins
  • Professional craftsmanship backed by our reputation


Pre-Delivery Inspection

  • We encourage customers to inspect all items upon delivery
  • Report any shipping damage or manufacturing defects within 48 hours of delivery
  • Document any issues with photographs for our review


Defective or Damaged Products


While we don't accept returns for customer convenience, we will address legitimate issues:


Manufacturing Defects

If a product has a genuine manufacturing defect that affects its function or structural integrity:

  • Contact us immediately upon discovery
  • Provide detailed photos and description of the defect
  • We will evaluate and, if confirmed, repair or replace the defective item at no cost


Shipping Damage

For items damaged during shipping:

  • Inspect all items before accepting delivery when possible
  • Report damage to us within 48 hours of delivery
  • Document damage with photographs
  • We will work with the shipping company to resolve the issue


Order Accuracy


Before Production Begins

  • We provide detailed quotes and drawings for approval
  • Customer approval is required before fabrication begins
  • Changes after production starts may incur additional charges
  • Review all specifications carefully before giving approval


Customer Responsibility

By approving an order, you confirm that:

  • All measurements and specifications are correct
  • The design meets your requirements
  • You understand the product cannot be returned once fabricated


Installation Services


Professional Installation

  • Installation services are final once completed
  • Any adjustments needed due to site conditions will be quoted separately
  • Customer is responsible for providing accurate site measurements


DIY Installation

  • Installation instructions and hardware are provided with your order
  • Installation support is available by phone during business hours
  • Improper installation voids any warranty coverage


Warranty Coverage

Our products include warranty protection for:

  • Manufacturing defects in materials and workmanship
  • Structural integrity under normal use conditions
  • Hardware performance according to manufacturer specifications


Warranty terms vary by product type and are detailed in your purchase agreement.


Before You Order

To ensure complete satisfaction with your purchase:


Consultation Process

  • Site visit available for complex installations
  • Detailed measurements taken by our professionals when requested
  • Design review to confirm your vision matches our capabilities


Questions and Concerns

  • Ask questions about materials, finishes, and functionality
  • Request samples when available
  • Understand timeline and installation requirements


Exceptions

The only circumstances under which we may consider product resolution:

  1. Proven manufacturing error on our part
  2. Significant deviation from approved specifications
  3. Material defects not visible during normal inspection


Each case will be evaluated individually, and resolution may include repair, modification, or credit toward future work rather than refund.



Understanding Our Policy

We implement this policy to:

  • Maintain competitive pricing by avoiding costs associated with returns
  • Focus resources on quality fabrication rather than return processing
  • Ensure customers carefully consider their orders before committing
  • Provide clarity and transparency in our business practices

By placing an order with Williams Gate Works, you acknowledge and agree to this no returns policy.

This policy applies to all purchases made through williamsgateworks.com and our retail location. Custom fabrication work is final upon customer approval of specifications.